Home Highlight Attention Malaysians, here’s what to do with your pending electricity, phone bills and more

Attention Malaysians, here’s what to do with your pending electricity, phone bills and more

by Grace Sundram

With the second phase of the MCO kicking in, we are pretty sure some are wondering what should they do with their pending payments and bills as everything is now closed. Hence why we at 2CENTS have created an information guide to help clear all of your doubts this MCO period.



As the provider of essential services in the area of electricity, TNB is ensuring the reliability and security of supply during this crisis period. Based on the 2020 Stimulus Package, all electricity consumers will be given 15-25% discounts up to six months according to sectors from April to September 2020 for consumption bill.

As TNB’s Kedai Tenaga outlets and self-service payment kiosk nationwide will be temporarily closed during this MCO period, consumers can either make their payments via online banking, myTNB app or JomPay.

On top of that, TNB has also temporarily halted their meter reading operations and rendering of printed bills. So basically, your bills during this MCO period will be estimated based on your previous month’s consumption.

An example: if the amount due for your previous month’s bill is RM100, your latest bill will be estimated to RM100.



During the MCO period, there will be no meter reading and your bills will be based on your previous month’s consumption, just like TNB.

Consumers can make their payments via JomPay, the Air Selangor App, Air Selangor Self Service Portal or at any POS Malaysia, petrol stations or 7-Elevens.



Local telco companies are offering free unlimited data access and discounts on bill payments for users. According to The Malaysian Reserve, Telekom Malaysia is providing free LTE hotspot pass for Unifi Mobile postpaid users with a seven-day unlimited data pass for Unife BEBAS prepaid customers.

“In addition, Unifi TV subscribers can also stay entertained with free access to all channels, including premium channels and Unifi PlayTV,” it said in a statement yesterday.

TM is also offering a 20% discount for all Video-on-Demand titles in its HyppFlicks Plus category.

However, TM has yet to decide on the payment bill discounts for its services such as Unifi and other services.

Celcom Axiata Bhd has also announced that its customers are given seven days extended payment period to pay their bill. This is an extra week from their current due date.

Other telcos such as Maxis Bhd, Digi.Com Bhd, U Mobile Sdn Bhd, redONE Network Sdn Bhd and Tune Talk Sdn Bhd are also providing free data and voice calls minutes for both prepaid and postpaid users during this MCO period.

Customers are encouraged to visit their website to find out the promotions and discounts as each of them has implemented different cost-saving methods for their users.

Road Tax


Malaysians don’t have to renew their road taxes or driving licenses this MCO period, except are advised to bring their insurance cover notes along while driving. To make those renewals though, you can do so via the MySikap JPJ, MyEG portal or Bjak.

Bank payments


Bank Negara Malaysia (BNM) has put a six-month moratorium on the repayment of personal loans and financing. This means that all banks will offer an automatic postponement of loan payments of six months.

According to iMoney, many banks have also stepped forward to say that the interest on their loans during the moratorium will not compound:

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Prior to BNM’s announcement, banks have also declared other types of assistance for affected customers:


Pictures by The Star, Sinar Harian, FMT, NST, BNM & Deva Darshan

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