Home Event Mindpearl: Leading Contact Centre Outsourcer for Airline Industry Opens Fifth Base In Malaysia

Mindpearl: Leading Contact Centre Outsourcer for Airline Industry Opens Fifth Base In Malaysia

by The Queen

Speech by Alan Graham, CCO, Mindpearl

Mindpearl, a leading customer support provider to the aviation industry, is proud to open its fifth centre worldwide in Malaysia after Australia, Spain, South Africa and Fiji. The Malaysia office base is in Shah Alam and will extend its reach in delivering critical customer service solutions to leading name in the aviation sector.

This is yet another milestone achievement  for Mindpearl and our airline industry clients where our award-winning customer support centres across the global allow us to develop and deliver a superior relationship between our clients and their customers,” said William Pattison, Chief Executive Officer of Mindpearl.

The Malaysia office will cater for the needs of its clients in various languages including English, Malay, Bahasa Indonesia, Mandarin, Cantonese, Japanese, Korean, Vietnamese, Thai, Tagalog and Khmer.


Speech by William Pattison, CEO, Mindpearl

To add on, Mindpearl Malaysia has also been awarded the MSC status by the Malaysia Digital Economy (MDEC) which allows them to enjoy various benefits from the government.


From L – R : Ir. Siva Kumar Ramanathan, CSO, Mindpearl and William Pattison, CEO, Mindpearl


From L – R: model, Arved von zui Muehlen, new CCO, Malaysia Airlines and Paul Simmons, outgoing CCO, Malaysia Airlines

This customer support centre in Malaysia will also be Malaysia Airlines new ground for customer service support worldwide. Mindpearl will service Malaysia Airline globally through two of its office situated in Malaysia and Fiji. The partnership between Mindpearl and Malaysia Airlines will allow Malaysia’s national carrier access to more sophisticated technologies, enable operational inefficiencies, eliminate fragmentation, promote improvement through standardisation and ultimately enhance the overall customer experience.

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